What we offer

Introduction to Customer Service Care
Raising the Bar in Customer Service
Managing and Overcoming Difficult Customer Situations

Supervisory Skills
Departmental Train the Trainer
Effective Presentation Skills
Key Management Skill required in all organisations
Interpersonal Skills in the workplace - Connecting Well

Performance Management - Talent Alignment
Creating and Setting Standard Operating Procedures
Strategic Road Map - Basic Strategic Planning Process

Pre-Opening Hotel Management Consultation
Mystery Shoper

Enhance your organization with our customised in-house programmes, meticulously crafted to align with your specific objectives and requirements.

We also collaborate with esteem speakers who specialise in customer service. leadership skills, and hospitality expertise to ensure your team receives the highest quality of training.

WHAT'S IN IT FOR YOU

Highly Motivated Employees

Reduced Turnover

Improved Customer Satisfaction

Aligned Employee Development & Business Goals

Improved Profits

Allow us to assist you in fostering a culture of excellence and your workforce to acheive their fullest potential.

For Malaysian based companies, tap into your paid HRDF levy in Skim Bantuan Latihan (SBL) -

Our Company is a certified training provider with Pembangunan Sumber Manusia Berhad (PSMB) with serial number 1201158D

What we offer

Introduction to Customer Service Care

Raising the Bar in Customer Service

Managing and Overcoming Difficult Customer Situations

​

Supervisory Skills

Departmental Train the Trainer

Effective Presentation Skills

Key Management Skill required in all organisations

Interpersonal Skills in the workplace - Connecting Well

​​

Performance Management - Talent Alignment

Creating and Setting Standard Operating Procedures

Strategic Road Map - Basic Strategic Planning Process

Pre-Opening Hotel Management Consultation

Mystery Shoper